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Technology Help Overview
Below are resources aimed at helping students, families, and staff get acquainted with tools offered through our 1:1 initiative, which will provide a Chromebook to every K-12 student. Included in each tab are a quick-guide, an in-depth presentation, and a video playlist for three of the main systems being used this fall: Canvas, Chromebooks / Google and Microsoft Teams. These resources will help students prepare for success in both our virtual learning program and in-person instruction. To get started, click on the appropriate tab.
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I'm a Student
Canvas Help
These resources are designed specifically for students using Canvas.Chromebooks/Google Help
These resources are designed specifically for students using the KCS provided Chromebook and Google accounts.Microsoft Teams Help
These resources are designed specifically for students using Microsoft Teams for Virtual Learning.Have a problem with your Chromebook or website?
Is your Chromebook unresponsive, are you having trouble logging into your Chromebook or other websites, or is your Chromebook damaged or missing a part?
» SUBMIT A HELP TICKETCheck out solutions to the most common problems.
We put together a page with solutions to some of the most common problems. Check it out!
» SEE THE SOLUTIONS
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I'm a Parent / Guardian
Canvas Help
These resources are designed specifically for parents/guardians using Canvas.Chromebooks Help
These resources are designed specifically for parents/guardians and assisting their students the KCS provided Chromebook and Google account.Microsoft Teams Help
These resources are designed specifically for parents/guardians and assisting their students with Microsoft Teams for Virtual Learning.Have a problem with an Aspen/Canvas account?
I'm unable to log into Aspen Family Portal or Canvas Observer account, I need a password reset, or I need my student's account information.
» SUBMIT A HELP TICKETCheck out solutions to the most common problems.
We put together a page with solutions to some of the most common problems. Check it out!
» SEE THE SOLUTIONS
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I'm A KCS Employee
Canvas Help
These resources are designed specifically for KCS staff using Canvas.Chromebooks Help
These resources are designed specifically for KCS staff using the Chromebook/Google account.Microsoft Teams Help
These resources are designed specifically for KCS staff using Microsoft Teams for Virtual Learning.Looking for tips on our systems?
Check our staff support page with lots of helpful tips on common problems and resources to learn our systems.
» TECH SYSTEM TIPSHave a hardware, software, or online issues?
Do you have a computer, printer, or whiteboard problem, need assistance with installing software or are you having problems logging into Aspen/Canvas?