Excellence for Every Child


System Status

As systems become unavailable, because of a problem or maintenance, you will be able to keep informed with the latest information via this System Status page and/or the twitter account: @knoxschoolsIT.

Knowledge Base

The Knowledge Base is a store of information, how-to's, FAQs, and articles about systems and services IT supports.

Help Desk Contact

  • Telephone support is available 
                Monday through Friday
                  8:00 AM to 4:30 PM
                     See right sidebar

Are you new?

If you are new to KCS as faculty, staff, or student?  If so, we have a page just for you.  We'll help you get connected and navigate the different systems.


Get Remote Support! Click the link to be redirected to our remote support application, TeamViewer. Only do this if instructed to do so by our IT staff, as it is not always monitored. 

Support Team

laurie ireland

Laurie Ireland

(865) 594-1830
Pic of Julie Wolfenbarger

Julie Wolfenbarger

(865) 594-1830
(865) 594-1830