• If my child is new to Knox County Schools, how do I get my Aspen Family Portal login?

  • I know I have an Aspen Family Portal account, but I have lost my login information. What should I do?

  • What should I do if I forget my password?

  • What if the system doesn't recognize my email address, but I know it is correct?

  • Where will I find my child's schedule for the new school year when they are released on Aspen Family Portal?

  • I've logged into the Aspen Family Portal, but I don't see information for each of my children. What should I do?

  • How long will it take to get an answer to the email I sent to the KCS IT Helpdesk?