Knox County Schools
Ombudsman's Office
The Office of the Ombudsman serves as a navigator for families, employees, and the community to resolve issues or concerns through mediation and education. Our office hears and discusses the presenting concern, and after determining the need provides support in finding appropriate options and solutions.
Sue Ownby, Special Education (Family / Parent) Liaison, is the primary point-of-contact for concerns regarding students who receive special education services.
Patricia Inés Robledo, EL Family Liaison, is the primary point-of-contact for parents who need support due to a language barrier.
Anyone with a concern can contact the Ombudsman office to discuss or seek assistance in resolving or clarifying a school or district concern, problem or complaint by completing an online form, phone, in writing, or by email.
Brandon Pratt
District Ombudsman
(865) 594-1192
brandon.pratt@knoxschools.org
Sue Ownby
Student Supports Parent Liaison
(865) 594-8889
sue.ownby@knoxschools.org
Patricia Inés Robledo
English Learners Family Liaison
(865) 594-1909
patricia.robledo@knoxschools.org
4 STEPS TO SOLVE A CONCERN
STEP 1
Report your concern to your child's school principal, teacher and/or to the specific staff person involved.
STEP 2
If the issue remains unresolved, contact Knox County Schools district office for the specific division or regional supervisor/director.
STEP 3
If after completing Step 1 and Step 2, and an adequate resolution has not been reached submit a service request online, by email or call 865-594-1192.
STEP 4
The Ombudsperson will reach out to listen and take actions to address and facilitate resolution options in cooperation with KCS staff and in compliance with Knox County Schools policies and procedures.