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Virtual Troubleshooting

HELP! I'm having tech issues.

 

NO SOUND

  • If you are using headphones, make sure they are connected and working correctly.
  • Check that your sound is not on mute and your volume is turned up. 
  • Right click on the speaker icon and open your sound settings. Click “troubleshoot”.
  • (If this occurs in Microsoft Teams- Exit meeting and re-enter.)
  • Restart your device.

 

CAN'T LOG IN

  • Make sure “caps lock” is not on (look at your keyboard)
  • Double check that your username and password have been entered correctly
  • Make sure there are no extra spaces
  • Did you type your username and password with capital letters? It might be case sensitive
  • Did you forget your password? You might need to reset it
  • Close out the program or website and try again
  • Restart your device.

 

FROZEN SCREEN

  • Close out the website or program
  • If you cannot close it, hold down ctrl + alt + delete on your keyboard, click the “task manager” and select the program you want to close. Click “end task”.
  • Click ctrl + alt + delete and choose “sign out”
  • Restart your device.

 

LINK NOT WORKING

  • Double check that you typed the website address in correctly (no extra spaces, letters/numbers/symbols)
  • Is your internet down? Check to make sure you are connected and try again
  • Try a different web browser (Chrome, Firefox, Edge ect)
  • Restart your device.

 

INTERNET NOT WORKING

  • Make sure you don’t have “airplane mode” turned on (see plane symbol on keyboard)
  • Check that your wireless router is plugged in and the lights are on
  • Click on your internet access symbol to check that you are connected to the correct network. 
  • Restart your device.

 

WEBSITE NOT LOADING

  • Make sure you are connected to the internet. 
  • Double check that you typed the website address correctly.
  • Try a different internet browser.
  • Clear your browser cache/cookies: Go to settings 🡪privacy & security 🡪 clear browsing data.
  • Restart your device.

 

POP-UPS ARE BLOCKED

  • If the website asks if you’ll allow pop ups, choose “Always Allow”
  • On your computer, open Chrome. At the top right, click More. Settings. Under "Privacy and security," click Site settings. Click Pop-ups and redirects. At the top, turn the setting to Allowed or Blocked.
  • Restart your device.

 

CAMERA NOT WORKING

  • Check for computer updates. Click the bottom right corner of the Chrome OS desktop. Select the Settings icon. Click About Chrome. Click Check for updates. To apply the update, click the arrow icon and select Restart to Update.
  • Leave website and try again. Make sure to allow the website to access camera.
  • Restart your device.

 

SLOW INTERNET

  • Check that you are connected to the correct wireless network.
  • Close all apps and browser windows.
  • Unplug your wireless router and count to 10. Plug in again.
  • Ask for an alternative pencil and paper option for completing work.
  • Restart your device.

 

My problem is not listed.
Help desk: 865.594.8410 or click here.