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Chromebook Agreement and Insurance



💻 Chromebook Device Agreement 2023-24


Complete the Chromebook Device Agreement for EACH student you have enrolled in Knox County Schools:

You will need your child's Knox County Schools student ID number to complete this form.  This information can be found in the Aspen Family Portal, or you can contact your child's school to obtain the student ID number.  This is the same number that students use to log in to Chromebooks and access grades in Aspen.  Students should know this number!




👍🏽 KCS Device Insurance



The cost for any student to purchase the optional KCS Device Insurance is $20 for the 2023-24 school year.  

Payment Options:

  • 💻 Online Payment
    • Paid via SchoolCash Online
    • You can pay $20 at once or opt for 4 monthly payments of $5
    • If you need assistance with creating a SchoolCash Online account and adding your children, click here for directions.


  • ✉️ Check or Money Order
    • Include your student's sID on the memo line and mail payment to: 
      • KCS Device Insurance

        PO BOX 314

        Knoxville, TN 37901


  • 💵 Cash will be accepted at the Back-to-School Bash on Thursday, August 3rd from 5-7pm.
    • You may also send cash to school with your child.


Information about Insurance

Knox County Schools is proud to offer a device protection plan to all students in grades K-12. This plan covers accidental damage to school-issued devices. Our goal is to provide an option to limit a family's financial responsibility for some types of damage.

There is no fee waiver for KCS device insurance this year.


✅ Device Protection Plan Coverages

  • Accidental Damage: Pays for drops, liquid damage, or other unintentional acts of damage to the device, including but not limited to the screen, keyboard, bezel, ports/buttons, or battery
  • Theft: Pays for damage or loss due to theft. Claim requires a police report to be filed by the student/family.
  • Fire: Pays for loss of damage due to fire; requires a report from the investigating authority
  • Electrical surge: Pays for damage due to electrical power surges
  • Natural disaster: Pays for damage caused by a natural disaster


❌ Device Protection Plan Exclusions

  • Intentional Damage: Does not pay for damage assessed to be caused by negligent/intentional acts either to hardware or software; the student/parent/guardian will be responsible for full cost of damage/repairs.
  • Lost/Damaged Consumables: Does not pay for lost/damaged power adapter ($20 replacement cost)
  • Any personalization of the device: Stickers, markings, graffiti, etc. will be charged replacement cost of the part(s).
  • Hacking: Does not pay for damage caused by gaining illegal access to any system by means such as “jailbreaking” or “rooting” the device in an attempt to remove built-in system protections.
  • Liability: Knox County Schools is not liable for any loss or damages including, but not limited to accidental, consequential, or punitive damages caused directly or indirectly by the equipment.


⚠️ Insurance Limits

  • The device protection plan will cover one total loss within a three-year time frame. Covered accidental repairs will remain covered, even after a total device claim.
    • Example: Your student accidentally spills liquid on their Chromebook and has insurance. The student will receive a replacement Chromebook at no additional cost. Later that same year, the same student breaks a Chromebook screen. The student will not be charged for that Chromebook repair. The family will incur a replacement fee if the student has another total loss over the next two years.
  • Below is a screenshot of the costs billed directly to students/families for uninsured or intentional damages to Dell Chromebook 3100 devices (updated as of July 18, 2022).  A broken LCD screen is $43.00 without insurance.  A replacement keyboard is $25.00 without insurance.  We strongly recommend purchasing the optional KCS Device Insurance.


Chromebook 3100 Repair Prices



Danielle Harrison