Fill out an It Support Ticket (Problems with Aspen, Etc)
Technology Device Agreement
Parents, click here to sign this year's required Technology Agreement. Chromebooks can go home with students after the agreement is signed. Chromebooks will only go home at night if there is an assignment or possible bad weather.
The student ID (with the S) is needed to fill out these forms. Aspen is the easiest way to find that sID if your child does not know it.
Ex.: S123456
Haga clic aquí para ver el formulario en español.
Insurance
Click here to pay for Chromebook insurance.
Device insurance is available for a $20 fee due on or before September 30, 2021. You may choose to pay in full or pay $4/month for five months.
You may also choose to send a check (made out to: KCS Device Insurance) to
KCS Device Insurance
P.O. Box 314
Attn: 672254-06-431010
Knoxville, TN 37901
**Please list the sID of the student in the memo field.
Note: After September 30, new students will have 10 days from the day of registration (when they drop off paperwork) to pay for device insurance.
Chargers
Chromebook chargers are considered a consumable and therefore are not covered by the insurance. Students will be billed $20 for lost or damaged chargers.
Chromebook Care
Please help us help your student take care of their Chromebook. Below are some helpful tips:
Please do not put stickers on Chromebooks this year. If your student would like to personalize their Chromebook, they may use a case then cover the case with stickers. Students will be billed for the cost of the damaged part due to stickers regardless of insurance coverage.
Please put your Chromebook away before using paint, markers, or crayons. Students will be billed for the cost of the damaged part due to these items regardless of insurance coverage.
Please put your Chromebook away before eating or drinking. Students will be billed for the cost of the damaged part due to food/crumbs regardless of insurance coverage.
To clean your Chromebook, please only use a mixture of 70% isopropyl alcohol and 30% water. Please spray the mixture onto a cloth first, rather than directly on the Chromebook. Please do not use cleaners containing bleach, peroxides, or any of the other substances listed here. Students will be billed for the cost of the damaged part due to inappropriate cleaners regardless of insurance coverage.
If you have any questions, please email Mrs. Kelly at jennifer.kelly@knoxschools.org.
