Updating Chromebooks for the Best KCS Virtual School Experience

  • Good evening parents, guardians, and students, 

    We are very excited that the district has been able to provide each of our KCS students a Chromebook for the school year.  It is our hope that students will find this to be a very useful tool for learning.   We do have a couple of announcements that need your attention.  

    In order to get the best performance from your Chromebook, please do the following:

      1. Click your account photo
      2. Click Settings 
      3. Click Menu  
      4. Under "Google Chrome OS", click Check for Updates
      5. If your Chromebook finds a software update, it will start to download automatically.​​​​​​​​​​​​​​
      1. When your Chromebook downloads a software update, near your account photo, look for the Update icon 
      2. To finish the update, click Update 
      3. Your Chromebook will restart.


    If you are a customer of TDS (Farragut, Halls, Cedar Bluff areas):

    This internet provider has certain features blocked.   Please take the following steps to avoid problems with software applications:

    1. Login as the student on the Chromebook
    2. Click the time at the bottom right of the screen.
    3. Click Settings 
    4. Click Network on the left 
    5. Click Wi-fi
    6. Click the triangle that points to the right for your Wi-fi
    7. Open the Network tab (half way down the page)
    8. Change Name Servers from "Automatic name servers" to "Google name servers"
    9. NOTE:   If you have two Wi-fi networks (for example, 2g and 5g) in your home, you may need to go through these steps for both. 

    And a reminder that if you are in the Virtual Learning program and still need technical assistance, please enter a support ticket at:


    Thank you for your assistance,

    The KCS IT Team