Excellence for Every Child
What is the parent portal, and how can parents access it?
Students and parents can access students’ grades, schedules and other information through the parent portal, an online student information system at knoxschools.org. The portal is available beginning August 8 for students using their usernames and passwords, and until parent accounts are set up, parents can access their students’ information using their students’ usernames and passwords. For assistance with student usernames, parents can contact their students’ schools. For assistance with students’ passwords, parents can call the schools or contact Knox County Schools’ Helpdesk at 865-594-1830 or firstname.lastname@example.org. The Helpdesk is open Monday-Friday, 8 a.m.-4:30 p.m., and on August 9-10, parents can e-mail the Helpdesk at email@example.com.
When will the parent portal be available for parents?
Parents can expect to receive instructions for setting up their accounts in early October. Their accounts will be connected to the e-mail addresses they provide at the start of the school year.
What is the procedure for students who are new to the Knox County Schools?
Students who are new to the Knox County Schools will have a portal account the day after they are entered into Aspen/SIS. When that information is available, office staff can provide it to the parent.
Where can parents find assistance?
Schools can help with students’ usernames and passwords. Additionally, the Knox County Schools’ Helpdesk can help with resetting passwords for both Canvas and Parent Portal. Parents can contact the Helpdesk at 865-594-1830 or firstname.lastname@example.org. Additionally, parents can visit knoxschools.org for a link to more information about the parent portal, including instructions on how to use it.